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De Prof's Hotel and Lounge – Privacy Policy
We are committed to protecting your personal information.
1. Information We Collect
We may collect:
- Name, phone number, email address
- Identification details during check-in
- Payment information (processed securely)
2. How We Use Your Information
Your information is used to:
- Process bookings and payments
- Improve customer service
- Communicate important updates or offers
- Comply with legal obligations
3. Data Protection
- We take reasonable steps to secure your personal data.
- We do not sell or rent your personal information to third parties.
4. Third-Party Sharing
We may share limited data only with trusted service providers (e.g., payment processors) when necessary.
5. Cookies (Website Use)
Our website may use cookies to improve user experience and track site performance.
6. Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
Refund Policy
De Prof's Hotel and Lounge – Refund Policy
1. Cancellations
- Cancellations made at least 48 hours before check-in may qualify for a partial or full refund (depending on booking type).
- Cancellations made less than 48 hours before check-in may not be refundable.
2. No-Show Policy
- Guests who do not show up on their reservation date will not be eligible for a refund.
3. Early Check-Out
- Early departure does not automatically qualify for a refund of unused nights.
4. Refund Processing
- Approved refunds will be processed within 3–7 business days via the original payment method.
5. Non-Refundable Services
- Certain promotional or discounted bookings may be marked as non-refundable.